Customer Satisfaction

RETURN & REFUND POLICY

Updated: August 2026

At CulerFit, customer satisfaction is important to us. Please review our Return & Refund Policy before making a purchase.

48-Hour Window

Submit claims within 48 hours of parcel receipt for quick verification.

Photo / Video Proof

Attach clear pictures or video showing the defect, item, and order info.

Free Return Shipping

Culer Fit covers return delivery for wrong or damaged items.

Size Exchanges

Exchange size subject to stock availability and garment condition.

Section 01

Eligible Returns

A return request may be approved if:

Wrong Product Received

You receive a product different from your order specification

Manufacturing Defect

The product contains stitching faults, material flaws, or print errors

Damaged in Delivery

The product arrives damaged or torn during courier transit

Significantly Different Item

The item received is materially different from what was ordered

Section 02

Return Request Timeframe

Strict 48-Hour Notification Window

Customers must submit a return request within 48 hours of receiving the product. Requests made after this period may not be eligible for return, exchange, or refund.

Section 03

Proof Requirement

To process a return request, customers must provide:

Clear photos or videos of the product.

Photos of any damage or defects.

Order number or purchase information.

CulerFit reserves the right to review and verify all claims before approval.

Section 04

Non-Returnable Items

The following items are not eligible for return or refund:

Customized jerseys with personalized names or numbers.

Products ordered in the wrong size by the customer.

Products that have been worn, washed, altered, or damaged after delivery.

Products without original tags or packaging.

Clearance, promotional, or final-sale items unless defective.

Section 05

Size-Related Issues

Size Chart Guidance & Exchange Eligibility

Customers are encouraged to review the size chart before placing an order.

Size-related concerns may qualify for an exchange subject to product condition and stock availability, but they are not eligible for a refund.

Section 06

Refund Process

If a return is approved:

Refunds will be processed using the original payment method whenever possible.

Cash on Delivery refunds may be sent through mobile banking or bank transfer.

Refund processing times may vary depending on the payment provider.

Shipping charges are generally non-refundable unless the return is due to an error made by CulerFit.

Section 07

Return Shipping

If the return is approved due to:

Wrong product delivery

Manufacturing defect

Delivery damage

✓ CulerFit will bear the applicable return shipping cost for these approved cases.

For other approved return or exchange requests, customers may be responsible for shipping expenses.

Section 08

Right to Refuse Returns

CulerFit reserves the right to reject any return request that does not comply with this policy or where evidence suggests misuse, alteration, or damage after delivery.

Section 09

Contact Us

For return or refund assistance, please contact our customer support team through our official communication channels and include your order details and supporting evidence.

Email Us

culerfit@gmail.com

Call Us

+880 1889-175621

Have Proof & Order ID Ready?

Reach out to our customer care team right now.

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